FAQ
How long is the Tema Park ticket valid?
There are two types of tickets available for entry to the Theme Park: daytime and night tickets.
Daytime tickets are valid for a single entry on the same day and can only be used on that day with the wristband provided to guests.
Night tickets are also valid for a single entry on the same day and can be used only during the specified evening hours with the wristband provided.
For detailed information about all ticket types and current promotions, please visit our website or the Legendary App.
Can a guest who leaves Tema Park re-enter on the same day?
The entrance fee you pay for Tema Park is valid for one day. You can enter and exit as many times as you like within the same day.
Are credit cards accepted at the Theme Park?
All purchases within the Theme Park are made exclusively through the wristband system. You can load balance onto your wristband using cash or credit card at the Cash Point offices or kiosks located throughout the park.
For any assistance, our Guest Relations Team will be happy to help you.
Is there a photo/video service at the Theme Park?
We offer video and photo shooting services at the Theme Park. You can purchase your photos and videos for a fee from our Photo Store outlets located throughout the facility and turn your memories into lasting unforgettable.
Is there Wi-Fi service inside the Theme Park?
Free Wi-Fi is available within the Theme Park.
Do you provide insurance services?
All our guests at Tema Park are covered by third-party liability insurance.
What is your lost child procedure?
For our young guests, we provide special wristbands containing personal information. This allows for a quick response in the event of a possible loss. Should you encounter such a situation, you can seek assistance from the nearest member of our Guest Relations Team.
What is the lost and found procedure?
A lost and found procedure is in place at our Theme Park. If you encounter such a situation, you can ask the Guest Relations Team for assistance.
Is there a baby care room available?
There is a baby care room available within the Theme Park.
You can follow the directional signs or ask the nearest Guest Relations Team member for assistance.
Our team will be happy to help you.
Are there accessible pathways for wheelchairs and strollers?
Our Theme Park has been designed with pathways and arrangements to accommodate our guests with disabilities and those with babies, making it easier for them to access activities.
Do you have specially designed wheelchairs for the Theme Park?
Our Theme Park offers specially designed wheelchairs for certain activities, which are available for you to use free of charge.
Can guests staying at hotels other than Rixos hotels benefit from the Theme Park?
Our Theme Park is open to all guests.
Do you offer private cabana services at the Theme Park?
Yes, our Theme Park offers exclusive Cabana areas for those seeking a comfortable and shaded space to relax. If you’d like to enjoy your day away from the crowds and unwind in your own private zone, you can benefit from our Cabana service for an additional fee
Are sunbeds and umbrellas available at the Theme Park?
For your comfort, sunbeds and umbrellas are available free of charge throughout our Theme Park.
Do you offer towel service at the Theme Park?
Towels are provided free of charge to guests staying at our hotels; however, towel service is not available for daily Theme Park guests.
Theme Park guests who require towels may purchase them at The Land of Legends Store.
Is it allowed to bring food and drinks from outside?
For hygiene and food safety reasons, bringing outside food and beverages into the Theme Park is not permitted. Security checks are conducted at entry points, and any outside food or drinks will not be allowed inside. Guests may purchase food and beverages at our on-site outlets, which operate throughout the day.
Is there a market/store inside the Theme Park?
Our Theme Park has markets/stores where you can find general necessities. Additionally, within The Land of Legends, the Shopping Avenue offers a wide variety of shops ranging from clothing and food to pharmacy and groceries, allowing you to meet all your needs.
Do you offer locker service inside the Theme Park?
Lockers are available for use, and an additional fee applies.
Are there changing cabins inside the Theme Park?
We have separate changing cabins for men and women available for all our guests.
What is the depth of the pools?
Here are the pools in our Theme Park and their depths:
Wave Shock Pool: Varies from 0 cm up to a maximum depth of 200 cm.
Infinity Pool: Has a depth of 140 cm.
Float Rider: Water height is 50 cm. Operates with pressurized water flow.
Activity Pool: Depth ranges from 0 cm to 140 cm.
Jacuzzi: Has a depth of 50 cm.
Wild River: Has a depth of 110 cm.
Wave Ball Pool (Tropic Lagoon): Depth ranges from 0 cm to 160 cm.
Lazy Floats (Tropic Lagoon): Has a depth of 110 cm.
Are pool toys and life jackets available?
All necessary safety measures are in place at our Theme Park, and life jackets are available. Pool toys for our little guests can be found at The Land of Legends Store and Shopping Avenue shops.
Is it mandatory for children to wear diapers?
For hygiene reasons, leak-proof swim diapers are mandatory in children's pools. If needed, diapers can be purchased from our market.
Are there activities suitable for non-swimmers?
Guests who cannot swim may participate in suitable activities when accompanied by a guardian and using appropriate floatation devices.
Do you provide rafts and mats for sliding?
Rafts and mats are provided free of charge at the slides where they are required.
Which areas in the Theme Park use seawater?
Sea water is used in our Theme Park within the habitats of marine animals and in the Infinity Pool, which is open for guest use.
What species are among the marine animals?
At our Theme Park, you can meet dolphins, sharks, stingrays, and dozens of species of ocean and Mediterranean fish.
How many square meters do the marine animals live in? How deep are the pools they live in?
Our marine animals live in areas that meet international standards for space and water depth, allowing them to exhibit natural behaviors and meet all of their needs comfortably.
How are the marine animals fed in the facility?
Our animal friends are fed based on a specific diet prepared by expert veterinarians, using carefully selected food blends that are appropriate for their natural habitats.
Are there any official documents for the aquatic creatures in the facility?
All marine animals in our Theme Park have internationally recognized documentation.
I want to swim with dolphins, is it a problem if I wear lenses, necklaces, piercings, etc.?
For the safety of both you and our marine animals, we recommend not using accessories of any kind.
What activities can I enjoy besides water attractions?
You can have a great day with activities that are suitable for every ages.Throughout the day, character meet-and-greets, play areas, entertainment units, walking trails, and themed shows and events await our visitors. You can access the current event schedule and detailed information on our website or via the Legendary App.
Are there any indoor areas available during rainy weather? In such cases?
Our Theme Park consists of both outdoor and indoor areas. In case of adverse weather conditions, necessary precautions are taken for your safety, and some outdoor attractions may be temporarily closed. However, indoor entertainment continues uninterrupted, with themed areas such as Star Trek™: Wild Galaxy and Bikini Bottom offering enjoyable alternatives for guests of all ages.
You can check the current status of attractions on our website or via the Legendary App.
Are there any restrictions for guests who wear glasses or contact lenses?
To prevent loss or damage during activities, guests are advised to wear glasses with a strap or secure them appropriately. For safety reasons, glasses are not permitted on any slides or looping rides. Guests using contact lenses should exercise caution when using slides with sharp drops.
Which activities are suitable for pregnant guests?
All rides and slides within the Theme Park have specific safety rules in place. For health and safety reasons, we do not recommend that pregnant guests use the rides and slides. However, those who wish to spend time in the park can enjoy areas such as the Activity Pool, Wave Shock Pool, and Wave Ball Pool throughout the day. In addition, guests can watch various live shows within the park and enjoy a relaxing and pleasant experience.
What activities are available for guests with disabilities?
At the Theme Park entrance, guests receive detailed information based on their accessibility needs, including guidance on the attractions and slides they can use. Guests with visual, hearing, physical, or cognitive impairments may access designated areas accompanied by a companion, in accordance with safety regulations. When wristbands are issued, our staff provides guests with all necessary information regarding the activities they can participate in.
How should I dress at the Theme Park?
We recommend wearing comfortable clothing that protects you from the sun at our Theme Park. For activities, swimwear without metal accessories is advised. For your comfort, we suggest wearing sandals or sports shoes.
Can I wear a burkini in the Theme Park?
In our Theme Park, you are free to wear any outfit you prefer, as long as it complies with hygiene rules and is suitable for use in the water.
Can I use the Theme Park during my period?
For hygiene reasons, access to all areas of the Theme Park is permitted except for water attractions.
Is there any restriction on wearing accessories (such as earrings, bracelets, watches, etc.) while joining activities, using attractions and slides within the Theme Park?
Yes, certain rides and slides have restrictions regarding the use of accessories.
These rules are clearly stated on the information signs located at the entrance of each unit.
For your safety, we kindly ask you to follow the guidance provided on these signs.
Are we allowed to feed the marine animals?
Our beloved friends are fed in accordance with a special diet program prepared by expert veterinarians, using fish species appropriate to their natural habitats.
For this reason, guests are not permitted to feed the animals.
Thank you for your understanding.
Is it safe to swim with the marine animals?
Yes, swimming activities at Waterfront Kingdom are conducted in a safe and controlled environment.
Our beloved friends meet guests under the supervision of expert trainers, with all necessary safety measures carefully implemented.
This unique experience is subject to an additional fee. For more information and reservations, please contact our Guest Relations Team or the Waterfront Kingdom Reservation Point.
What is required to swim with the dolphins?
Our Waterfront Kingdom sales team is available to assist you with your reservation. You may also visit the Waterfront Kingdom reservation desks within the Theme Park to book your experience on-site.
What to wear to participate in activities with marine animals?
You can participate in the activities wearing diving suits provided free of charge by the Theme Park.
Are photographs and videos taken during activities with marine animals?
Yes, photo and video shooting are carried out during these activities.
Images captured by our professional photography team can be purchased for a fee from our Photo Store locations, available at various points throughout the park, a perfect way to preserve your special memories.
How are marine animals treated when they are sick or injured?
Our beloved friends receive treatment in our medical pool under the care and supervision of our expert marine veterinarians.
Why don’t you release the marine animals back into their natural habitat?
Our beloved friends were born into conditions of the Theme Park, to which they are fully adapted. To ensure their well-being, the most suitable environment for them remains within the same Theme Park conditions.
What time does your Shopping Avenue open and close?
Shopping Avenue operating hours are as follows:
Summer Season: 10:00 AM – 12:00 AM
Winter Season: 10:00 AM – 10:00 PM
For the latest updates on operating hours, please visit our website or follow us on the Legendary App.
Is there an entrance fee to the Shopping Avenue?
Entrance to Shopping Avenue is free of charge.
What time are the shows at your Shopping Avenue? Is there a fee to watch them?
You can follow our various shows and their schedules in the Shows & Events section.
All shows taking place in Shopping Avenue are free of charge and open to all our guests.
For up-to-date showtimes and details, please visit our website or check the Legendary App.
Which ATMs are available in Shopping Avenue?
The Shopping Avenue features ATMs from DenizBank, Garanti BBVA, Yapı Kredi, Ziraat Bank, Halkbank, Fibabanka, İş Bankası, and Akbank for your convenience.
Do you provide wheelchair service in your Shopping Avenue?
Wheelchair services are available at Shopping Avenue. Guests may access this service free of charge upon leaving a valid ID.
Do you have a locker service in your Shopping Avenue? Is there a fee?
Lockers are available at Shopping Avenue and are subject to a usage fee.
For detailed information and current prices, please visit the Info Desk located in the Dome area within Shopping Avenue.
Is it possible to shop within the Shopping Avenue using the Theme Park wristband?
The Theme Park wristband cannot be used as a payment method for purchases within Shopping Avenue. The wristband is valid only for Theme Park entry and use within the park. For purchases at Shopping Avenue, guests may use credit cards or cash.
What should be done to experience the Canal Tour?
To enjoy this delightful experience, you can purchase at the Canal Tour Ticket points located near the Chimera Fountain and North Fountain areas.
How can I get information about the stand areas and rental conditions in the Shopping Avenue?
To get information about Shopping Avenue booth areas and the necessary requirements, simply contact us using our contact details.
Where can I get information about working at the stores within the Shopping Avenue?
The Shopping Avenue management is not directly involved in the human resources process of the stores. Therefore, you need to apply directly to the store you would like to work at.
What are the working hours of the pharmacy located inside the Shopping Avenue?
Our pharmacy operates during the Shopping Avenue's working hours.
